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**What to Do When Your ATM Card is Accidentally Swallowed by the Machine**
We’ve all been there – that moment of panic when you finish a transaction at the ATM, only to realize that the machine has **swallowed your ATM card** before you could retrieve it. Whether it’s due to an issue with the machine, your own mistake, or a simple malfunction, the situation can be frustrating and stressful. But don’t panic! There are clear steps you can take to recover your card and prevent future mishaps.
Here’s a detailed guide on what to do if your **ATM card is accidentally swallowed by the machine**.
### **1. Stay Calm and Assess the Situation**
First things first: **stay calm**. It’s easy to let panic take over when something unexpected happens, especially when it involves your bank card and your finances. Take a deep breath and focus on the situation.
– **Check if the card is stuck**: In some cases, the machine may have only partially taken your card or might have temporarily malfunctioned. Check if the card is visible in the slot, even if it’s partially withdrawn.
– **Check the ATM screen**: Sometimes, the screen will display a message about the card being captured due to inactivity, an error, or a security measure.
### **2. Look for a “Card Retention” Message**
If the ATM has swallowed your card, some machines will display a message that explains why this happened. For example, it could be due to:
– **Inactivity**: If you took too long during the transaction.
– **Expired Card**: The machine may reject or swallow a card that has expired.
– **Security Reasons**: Sometimes, ATMs capture cards for security reasons, such as suspicious activity or if the card is reported as lost or stolen.
If the screen shows such a message, take note of what it says, as this can guide your next steps.
### **3. Check for a Contact Number or Instructions on the ATM**
Most ATMs are equipped with a contact number for issues like this. If you see a **customer service number** or instructions on the screen, call it right away. You’ll likely be asked to provide:
– **Your bank details** (card number, branch, etc.)
– **ATM location** (or a code visible on the ATM)
– **Time of the incident**
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